Nature and Applicability of Term
Please carefully go through these terms and conditions (“Terms”) before you decide to access the Platform made available by ASG for teleconsultation. These Terms constitute a legal agreement (“Agreement”) between you and ASG for the purposes of a teleconsultation
The Agreement applies to you whether you are –
1. A patient, his/her representatives/ attendant/ relative/ friend or affiliates (“you” or “User”); or
2. A user of the Platform (“you” or “User”).
This Agreement applies to all services made available by ASG on this Platform or website or app.
The Services may change from time to time, at the sole discretion of ASG, and the Agreement will apply to your visit to and your use of the Platform to avail the Service, as well as to all information provided by you on the Platform at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Platform and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at info@asgeyehospital.com
By accessing the Platform to use the Services, you irrevocably accept all the terms and conditions stipulated in this Agreement and agree to fully abide by them.
This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you. By availing any Service, you signify your agreement and acceptance to this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time.
You should read the Agreement at regular intervals. Your use of the Platform following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this Platform or to particular Service are also considered as part of the Agreement.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Platform or avail any Services.
Your access to use of the Platform and the Services will be solely at the discretion of ASG. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
Conditions of Use
You must be 18 years of age or older to register, use the Services, or visit or use the Platform in any manner. By registering, visiting and using the Platform or accepting this Agreement, you represent and warrant to ASG that you are 18 years of age or older, and that you have the right, authority and capacity to use the Platform and the Services available through the Platform, and agree to and abide by this Agreement.
End-User Account and Data Privacy
ASG and its Partners may by the Services, collect information relating to the devices through which you access the Platform, location from which you access and anonymous data of your usage. The collected information will be used only for improving the quality of the Services and to build new services.
The Platform allows ASG and its Partners to have access to Users’ personal email or phone number, for the purpose of communication and analytics.
The Privacy Policy sets out:
The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of
ASG and its Partners shall not be responsible in any manner for the authenticity or correctness of the personal information or sensitive personal data or information supplied by the User to ASG or to any other person acting on behalf of ASG or its Partners.
The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Platform. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify ASG of any actual or suspected unauthorized use of the User’s account or password. Although ASG will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of ASG or others due to such unauthorized use.
If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or ASG has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ASG has the right to discontinue the Services to the User at its sole discretion.
It is your responsibility to keep your correct mobile number and email ID updated in the Platform. All reminders and notifications will be sent to the account associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. ASG is not responsible for any loss or inconvenience caused due to your non-updation of your contact details.
ASG and its Partners may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
ASG may now or in the future provide Services where you may be able to converse with ASG, its authorized representatives, its doctors or similar stakeholders via online chat, text messages, video call or voice call. When you choose this option, the records of such conversations, calls or exchanges may be recorded and stored in ASG’s or its Partners servers. Such records are dealt with only in accordance with the terms of the Privacy Policy. ASG and its Partners accept no liability if you choose to use such a facility to interact with doctors or clinicians or if the facility is not used in accordance with the foregoing.
You may be provided with a personal health record facility to add, modify, delete and manage your health-related records and information. The specific terms relating to this are as below, without prejudice to the rest of these Terms and the Privacy Policy:
Booking Teleconsultation
While ASG will try to ensure a confirmed appointment with a medical service provider (like doctor for a User who requested an appointment on the Platform, ASG or its Partners do not guarantee that the User will get a confirmed appointment. Further, ASG and its Partners have no liability if such an appointment is confirmed but later cancelled, postponed or rescheduled by the hospital or medical service provider, or the medical service provider are not available as per the given appointment time.
Without prejudice to the generality of the above, ASG or its Partners will not be liable for:
Online Payment on Platform
The teleconsultation Platform provides you with the ability to make an online payment through a third-party payment gateway for some of the said service.
If you choose to pay through an online service as given/listed on the Platform, you may be directed to a third-party payment gateway to facilitate the payment
The transaction so executed by you to avail the teleconsultation is governed by the terms and conditions and privacy policy of the third-party payment gateway and ASG cannot be held liable for